When purchasing a new video surveillance system we understand the remote viewing can be difficult if you dont have expereince working with routers, modems and other network devices. Each of our certified technicians have helped configure over 1000 systems already this year. Our guarantee is that your CCTV Camera System will be networked correctly with port forwarding for viewing with you Zmodo iphone or Android. You will find many helpful tools on the web but since every single modem and router is different it is impossible to list them all. Our service also includes setup of remote viewing software on a computer of your choice. The requirements for setting up your DVR and new security system is a working computer with internet on the same network is the DVR. You will also need to have your DVR set to DHCP under the network settings of your new recorder along with a valid ip address issued by your router. In the ip address field it will say something other than 192.168.1.100 if you have done this correctly.
Once you have purchased the tech install package Zmodo will email you shortly after to find out when the best time to complete the install. Please allow 30 to 60 minutes to configure all settings remotely. When it is time for your install please click here to request a client ID for our session and be ready to read us the 6 digit code. If it asks you to install anything just click ok and when finished it will show you the number in the box.
Note: Our paid techincal staff is highly trained and paid to make sure the system is configured properly. This service is complete once your equipment is up and running with port forwarding verified working. In the future, should you make any changes occur including your ISP, router, modem, DVR etc... we will not be able to configure unless the tech install is purchased again. By purchasing this install you understand this is good for a single session and will be billed the same for any future sessions.
Posted by Joey on 10th Apr 2013
Updated router so I had to have this service a second time. Still worth the money without the stress of dealing with all the settings. He had it configured in an hour the first time and 30 minutes the second. Nice to be able to monitor the cameras using the iphone, the reason I got the system I did in the first place.
Posted by Steve on 11th Mar 2013
After buying the port forwarding they called me within a hr and had it up and running in less than 44min. She even put all the add on my notepad on the comp in case I needed them I'm the future .
Posted by Al on 31st Jan 2013
Adrian was very helpful and a pleasure to deal with. My system is used for small business monitoring and the amount of time/headache I saved by using the service was well worth the price. I highly recommend the service.
Posted by Thomas on 5th Dec 2012
I tried getting my ports working with my phone almost a week. The tech set it up within minutes and walked me through every step on my phone. Its been working flawless over a month now. Anyone thinking of using this service if like me you just dont know i would recommend it.
Posted by Unknown on 15th Oct 2012
After struggling with our IT department and with some other in house technicians it was simply best to go to the source. The tech was helpful and patient and stayed on the line until the problem was resolved. Setup process is pretty simple (if you know how to do it) and if not then definitely worth the money to setup with zmodo direct.